The Technology Department works closely with our faculty, staff and students to provide technology resources, equipment, and technology training with high level support and reliable service.
Technology Newsletters
Find all our newsletters in our shared Google drive.
We're Here to Help
Explore Services
Learn about the technology available at Fitchburg State.
Need Help?
Email, chat, phone and walk-in support options are available.
Training
We offer training on a variety of technology topics.
Get Help
The Help Desk is here for your technical support needs, whether you're on or off campus. There are several ways to reach out for help, and our call center and chat are available 24/7!
- Submit a ticket
- Chat live—available 24/7
- Email helpdesk@fitchburgstate.edu
Note: Please email us from your university email account and include the following:- Your full name
- A detailed description of your problem
- A phone number where you can be contacted
Phone our call center—available 24/7
- 978.665.4500
- 866.830.0518 (toll free)
The Help Desk is located in Conlon Hall 236.
Winter Break Hours
- Monday–Friday: 8am–5pm (closed 12/24, 12/25 and 1/1)
- Closed Saturday and Sunday
Regular Hours
- Monday–Friday: 8am–8pm
- Saturday: 8am-12pm (closed Saturdays preceding a Monday holiday)
- Closed Sunday
Alternatively, you can submit an online ticket with our Help Desk at your convenience.
Training
Most Requested
Below are links to some of our most requested information. If you don't see what you're looking for, visit the technology services page for a more complete list of topics.
For password assistance go to University State Credentials.
Training and Classroom Technology
Services, Software and Systems
- Login Portal
- Campus Email
- University Credentials (formerly Falcon Key)
- MyFalcon (students only)
- FacultySSB (faculty only)
- Information Security
- Mobile App
- Software Discounts
- Computer Recommendations for Students
- More technology services...