To enhance security, many of the university's website-based applications require multi-factor authentication (MFA) as part of the login process. You will need to configure at least one MFA sign-in method in order to access these applications. We recommend using the free Microsoft Authenticator App for the best experience.
How do I download Microsoft Authenticator?
Visit https://www.microsoft.com/en-us/security/mobile-authenticator-app for Microsoft Authenticator instructions and links to download the app from the Apple App Store and Google Play.
How do I configure my first MFA sign-in method?
Login to login.fitchburgstate.edu using your Fitchburg State credentials then follow the prompts to configure one or more MFA sign-in methods.
How do I add or change my MFA sign-in method(s)?
- Access the Security Info page in your account settings using one of these methods:
- Browse to the Microsoft MFA page https://mysignins.microsoft.com/security-info
- Browse to login.fitchburgstate.edu
- Select your account photo in the top right corner
- Select View Account
- In the Security Info tile on the left-hand side or center tile, select Update Info
- On the Security Info page:
- Select Add sign-in method to start the process of adding a new MFA sign-in method
- Select Change or Delete to edit one of your existing MFA sign-in methods
For assistance configuring MFA, please contact the Help Desk.
Troubleshooting
When I login, I’m being signed In as a different user.
Web applications use browser cookies to track your login session. Try the following:
- Open the application in an incognito window
- Clear your browser cache and cookies
- Try using a different browser
When I attempt to access an application, I get an error message saying I don't have permission.
Some applications have restrictions on who can access the application.
- Try the above steps to make sure you are using the correct user account.
- If you are still experiencing issues, contact the Help Desk for assistance with your account permissions.