Residential Community Leadership Opportunities

• Provide leadership, assistance, and support to students living in the residence halls
• Must qualify as a full time student, be enrolled in 12 credit hours, and maintain a semester and cumulative grade point average (GPA) of 3.0
• Assist students to implement learning principles and effective strategies
• Monitor/proctor the Tutor Service Center
• Be knowledgeable and identify educational/academic oriented student organizations, fraternities and societies
• Be knowledgeable about alternative educational opportunities
• Develop and implement programs that meet residents’ academic and educational needs
• Provide support to academic-focused Residential Living Communities (RLCs)
• Be available, visible, and approachable to the residents in the hall
• Learn about the morale of residents in the assigned residence area and identify potential conflicts
• Become knowledgeable about personal abilities and limitations and provide effective referrals
• Demonstrate teamwork
• Promote diversity awareness
• Attend all trainings, full staff/area staff meetings as requested
• Utilize requested technology as directed

• Provide leadership, assistance, and support to the students living in the residence halls
• Must be enrolled as a matriculating full-time (12+ credits/semester) student
• Must maintain a semester and cumulative grade point average (GPA) of 2.5
• Support, develop, and implement departmental events, programs, and initiatives
• Develop a working familiarity with the campus and its resources to assist residents 
• Be available, visible, and approachable to the residents in the hall
• Learn about the morale of residents in the assigned residence area and identify potential conflicts
• Provide effective referrals
• Be sensitive to issues involving confidentiality and security
• Demonstrate teamwork
• Promote diversity awareness 
• Attend all trainings, full staff/area staff meetings as requested
• Utilize requested technology as directed
• Conduct regular wellness checks on residents
• Assist Housing and Residential Services professional staff with administrative duties and tasks
• Assist professional staff during departmental-wide processes
• Support minimum situational facility needs of the residence hall
• Serve in a rotating duty schedule
• Assist in covering a building’s front desk between one and two shifts per week
• Understand and articulate university and Housing and Residential Services policies and procedures
• Write reports as necessary, as trained on and instructed by professional staff
• Respond and assist with emergency situations

All Hall representatives of the RHA shall be invested in the general council and are expected to:

• Attend all general council meetings, programs and events 
• Assist in the preparation and organization of events put on by the RHA, including but not limited to attendance at events sponsored by the RHA.
• Adhere to the Fitchburg State University core values and ethical standards.
• Hold office for a term of one (1) academic year, commencing in May
• Adhere to their individual position guidelines as outlined in Article VI Section 2

The Hall President shall:

• Be responsible for knowing the "ins and outs" of their residence hall areas (i.e. facilities issues, students' needs and concerns, programming desires, etc.)
• Report to the Resident Director each week on the status of their buildings (using the format they request)
• Assist the President in coordinating all surveys and efforts within their residence hall
• Actively present themselves as the Hall Representative within their area
• Assist in the designing, marketing and implementation of two (2) hall programs per semester in their area under the leadership of the Programming Chair
• Encourages the involvement of all resident students in RHA and its events
• Attend all RHA meetings

• Operate via the front desk of an assigned residence hall as an initial point of contact and resource
• Verify identities of persons entering the residence hall by departmental procedures and guidelines
• Address policy violations and be able to write necessary reports using the Maxient system.
• Answer the desk phone, make note of and forward any calls as appropriate.
• Serve as a positive role model in the community
• Other duties as assigned 
• Schedule availability must be flexible.
• The shifts for this position run 24 hours, 7 days per week
• CDA shifts will be built based off of your class schedule as it appears in MyFalcon - time at the start of the semester will allow for permanent swaps/shift pick up to fill the schedule
• It is expected that all Community Desk Assistants have availability for at least four overnight weekday shifts (shifts that begin at or after 7 p.m. to 7 a.m. Sunday nights through to Friday mornings)
• It is expected that all Community Desk Assistants have availability for at least four weekend shifts (Friday/Saturday/Sunday)
• Ability to multi-task while providing excellent customer service to internal and external constituents
• Excellent verbal and written communication skills
• Full time undergraduate student at Fitchburg State University (enrolled in 12+ credits each semester)
• GPA of 2.2 most recently completed semester and cumulatively 
• Be in good conduct standing with the university (no active sanctions) 
   

• Serves as a member of the departmental marketing team
• A minimum commitment of 12 hours a week up to a maximum of 20 hours a week is preferred
• Lead on the visual creation for the department’s social media accounts
• Assist in coordinating various marketing methods
• Audit department website and recommend edits
• Review and edit all graphic design related material
• Follow any verbal and immediate request for changes to materials/projects, etc.
• Must attend/participate in staff meetings, in one on one meetings with the supervisor and in the evaluation process
• All other duties as assigned
• Must maintain a semester and cumulative grade point average (GPA) of 2.5
• Ability to utilize appropriate graphic design software to create materials

Apply to be a Graduate Assistant in Housing and Residential Services.

• Supervises Resident Assistants assigned to the residence area. Provides regular individual/group supervision on a weekly basis and completes written evaluations each semester
• Participates in the recruitment, selection, training, and evaluation of Resident Assistants. Attends and participates in all in-service training for staff and assists in creating and implementing these trainings
• Provides leadership and support for staff and student programming efforts within their assigned residence area
• Manages the residence hall in coordination with staff members and appropriate offices to ensure proper day-to-day functioning of the building
• Responsible for opening the residence hall in the fall and after breaks, and for hall closings prior to breaks and the end of the academic year 
• Forwards and follows-up with Maintenance Request Orders, and is responsible for being familiar with issues and concerns in their residence area
• Participates in rotating on-campus duty responsibilities in supervising the campus on weekends, weeknights, and vacation periods, and during emergencies
• Be attentive to the residential needs in such areas as safety, security, and emergency situations (i.e. wellness checks, work with University Police and Health and Safety Inspections).
• Responsible for explaining and enforcing departmental and campus policies   
• All other duties assigned
• The GA must possess a Bachelor’s degree and be enrolled as a graduate student, must not be enrolled in more than 6 credit hours each semester without prior approval
• GA must seek approval to take non-GE/daytime undergrad classes

• Work in cooperation with and at the direction of professional staff
• Create an atmosphere of quality interaction, sharing accountability, and civic responsibility
• Return to campus early for all training
• Be present during RA training with the ability to assist
• Refer issues and concerns to your supervisor and support the plan(s) as guided by the supervisor
• Coordinate RA staffs’ duty schedules each semester
• Support of the desk attendant program by overseeing the Russell Towers front desk
• Attend one to two on campus educational workshops or professional development opportunities
• Serve on subcommittees with the Housing and Residential Services pro staff
• Support departmental events, programs, and initiatives
• Must qualify as a full time student at Fitchburg State University
• Must be enrolled in 12 credit hours
• Must maintain a cumulative and semester grade point average (GPA) of 2.8